Your Satisfaction is Our Priority at EQ K9 Store

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Return Guidelines:

• Standard Returns:
  You can return items within 14 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as when received.

• Supplements (Tablets, Powders, Oils, Sprays):
  For hygiene and safety reasons, supplements can only be returned if they are unopened and sealed. We cannot accept returns for any opened or used supplement products, even if unused. Requests must be made within 14 days of delivery.

• Damaged During Shipping:
  If your item is damaged in transit, please contact us within 48 hours of receipt so we can resolve the issue appropriately.

• Defective Items:
  Noticed a defect? Please get in touch within 14 days of receiving your item to arrange a replacement or refund.

• Exclusions – Damage Due to Chewing:
  Items damaged due to chewing, especially when used against our recommendations, are not eligible for return or refund.

• Statutory Rights Unaffected:
  This policy does not affect your statutory rights under the Consumer Rights Act, including your right to return faulty goods.

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Exchange Procedure:

• Looking for a different item?
  Exchange requests can be made within 14 days of receipt. Items must be unused, in original packaging, and in the same condition as received.

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Customer Support:

• Questions or need assistance?
  Our team is here to help. Email us at support@eqk9store.com for any queries related to shipping, returns, or exchanges.

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Return Address:

EQ K9 Store
5 Welham Manor
North Mymms, Hertfordshire
AL9 7EL
United Kingdom

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Return Shipping Costs:

• Return shipping is the responsibility of the customer. We recommend using a tracked service to ensure the item reaches us safely.

• In the case of faulty or defective products, we will cover return shipping and provide a return label where applicable.