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  • Timely Response: We aim to respond to all customer inquiries or complaints within 24 hours.

  • Friendly and Courteous Service: Our customer care representatives will always be polite, professional, and helpful.

  • Fair and Consistent Policies: We have clear policies regarding returns, refunds, and exchanges that are communicated clearly to customers and applied consistently.

  • Empathy and Understanding: We will show empathy and work to find a satisfactory solution for all customer complaints or issues.

  • Proactive Communication: We will communicate regularly with customers regarding any changes to policies, promotions, or events that may affect their shopping experience.

  • Privacy and Security: We take customer privacy and security very seriously and protect all customer information and transactions securely.

  • Continuous Improvement: We are committed to continuously improving our customer care policies and procedures based on customer feedback and industry best practices.


  • Data Protection: We take the protection of customer data seriously and will never share or sell personal information to third parties.

  • Secure Transactions: All transactions conducted on our website are encrypted and secure.

  • Compliance: We comply with all applicable laws and regulations regarding customer privacy and safety.

We believe that our privacy and safety policy reflects our commitment to protecting customer data and providing a safe shopping environment. If you have any questions or concerns, please don't hesitate to contact us.



At EQ K9 Store, we offer a variety of convenient payment options to ensure a seamless shopping experience for our customers. We accept the following payment methods:

  1. Debit and Credit Cards: We welcome all major debit and credit cards, including Visa, Mastercard, American Express, and Discover. You can securely enter your card details during the checkout process on our website.

  2. PayPal: We also accept payments through PayPal, a trusted and widely used online payment system. With PayPal, you can securely link your bank account, credit card, or PayPal balance to make purchases. Choose the PayPal option during checkout and follow the prompts to complete your transaction.

  3. Apple Pay: For our Apple users, we support Apple Pay, allowing you to make quick and secure payments using your iPhone, iPad, or Mac. Simply select Apple Pay at checkout and complete your transaction with just a touch or a glance.

  4. Clearpay: We have partnered with Clearpay to offer you the option of buying now and paying later in interest-free instalments. With Clearpay, you can split your purchase into four equal payments, made every two weeks. This enables you to enjoy your items immediately while managing your budget effectively.

Please note that all payments made through Clearpay are subject to Clearpay's terms and conditions. You must create a Clearpay account or log in to your existing account during the checkout process.

Please be aware that we do not accept cash on delivery (COD) or personal checks as payment methods at this time.

Rest assured, we take the security of your payment information seriously. Our website is equipped with SSL (Secure Sockets Layer) encryption technology to ensure your personal and financial data remains confidential and protected.

If you encounter any issues or have questions regarding the payment process, please don't hesitate to reach out to our customer support team for assistance. We are here to help you.

Thank you for choosing EQ K9 Store as your preferred shopping destination for all your canine needs. We appreciate your business and look forward to serving you and your furry friends.

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