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  • What materials are your toys made from?
    A: We use high-quality, non-toxic materials to ensure the safety and health of your pet.
  • Can I give these toys to my dog to chew on?
    A: Our toys are not designed to be chew toys and may not hold up to excessive chewing. However, they are durable and made to withstand tough play and training activities. It is important to supervise your dog while playing with any toys to ensure their safety.
  • Can I request a custom toy design or have my dog's name printed on the toy?
    A: Unfortunately, we do not offer custom toy designs or personalization at this time. However, we are always working on new designs and adding new products to our store, so please check back frequently for updates!
  • Are your toys suitable for all dog breeds and sizes?
    A: Yes, Our toys are designed to be suitable for all dog breeds and sizes.
  • Are your leather products durable?
    A: Yes, our leather products are made from the highest quality leather available in the market, and are designed to be durable and long-lasting.
  • Are your jute products safe for my dog to play with?
    A: Yes, our jute products are safe for dogs to play with. Jute is a natural fiber that is non-toxic and safe for dogs to chew and play with.
  • Is the dog ball safe for my dog to play with?
    A: Yes, our dog ball is made from non-toxic, food-grade silicone, which is safe for dogs to play with. However, it is not designed to be a chew toy and may not withstand heavy chewing.
  • Can your toys be used for training?
    A: Yes, all of our toys are designed for interactive play and can be used for training purposes. Whether you're working on obedience, agility, or other types of training, our toys are a great way to promote exercise and strengthen your bond with your furry friend.
  • Are your toys environmentally friendly?
    A: Yes, We are committed to using environmentally friendly materials whenever possible.
  • How long do your toys typically last?
    A: Our toys are designed to be durable and long-lasting, but their lifespan may vary depending on factors such as the frequency of use and the size and strength of your dog.
  • How long does shipping take?
    A: We offer free shipping on all our products, and delivery usually takes 2-3 working days. If you need your order faster, we also offer next-day delivery for a fee of £2.99.
  • What is your return policy?
    A: We offer an unconditional refund within 14 days of the purchase date. If for any reason you are not satisfied with your order, please contact us and we will provide instructions on how to return your item for a full refund.
  • Do I need to return the item in its original packaging?
    A: No, it is not necessary to return the item in its original packaging. However, we do ask that the item be returned in the same condition it was received in.
  • Who pays for the return shipping?
    A: The customer is responsible for the cost of return shipping, unless the item was defective or incorrect. In that case, we will provide a pre-paid shipping label for the return.
  • How long does it take to process a return and refund?
    A: Once we receive your returned item, we will process your refund within 5 business days. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card company.
  • Can I track my order?
    A: Yes, we provide tracking information for all orders so you can keep an eye on its progress.
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