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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy at EQ K9 Store

UK Delivery:

  • Standard Delivery: We charge £2.99 for standard delivery to addresses within the United Kingdom. Once an order is placed, it's processed within 1-2 business days and shipped via standard delivery, which typically takes 2-3 working days to arrive.

  • Next-Day Delivery: For those in a hurry, we offer next-day delivery at a fee of £4.99. To avail of this, orders must be placed before 1 pm from Monday to Friday.

  • Free Delivery: Enjoy free standard delivery on orders totalling £50 or more. Just like our regular standard delivery, these orders are processed within 1-2 business days and take 2-3 working days to arrive.

European Delivery:

  • Standard (Not Tracked): £7.99

  • Tracked: £10.99

  • Tracked and Signed: £11.99

  • Free Delivery: Available for orders over £150

Tracking Your Order:

After dispatch, a confirmation email with a tracking number will be sent to you. This allows you to monitor your package's journey and get updates on its estimated delivery time.

Damaged or Defective Items:

Despite our best efforts in packing and shipping, if you happen to receive a damaged or defective item, please reach out to us immediately at support@eqk9store.com. We're committed to resolving any issues promptly, ensuring you either receive a replacement or a refund.

RETURN & EXCHANGE POLICY

Return Policy:

At EQ K9 Store, we strive for your complete satisfaction. Should you find any issues with your purchase, we're here to help. Here's what you need to know about our return policy:

  1. Standard Returns: You can return any item within 14 days of receipt, provided it's unused, in its original packaging, and in the same condition as when you received it, for either a full refund or an exchange.

  2. Damaged During Shipping: If your item was damaged during transit, please notify us within 48 hours of receiving your order. We'll arrange for a replacement or refund.

  3. Defective Items: If you receive a defective item, reach out to us within 14 days of receipt, and we'll organize a replacement or refund.

  4. Damage Due to Chewing: Items damaged due to chewing are not eligible for return.

Exchange Policy:

If you'd like to exchange an item, please get in touch within 14 days of receiving your order. We'll facilitate the exchange, provided the item is unused, in its original packaging, and in the same condition as when you received it.

All our return and exchange processes adhere to UK consumer law. For any queries or concerns related to returns or exchanges, please email us at support@eqk9store.com.

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