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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy at EQ K9 Store ( Updated 20/04/2024 - 02:00 )

 *** ( Dispatch times for domestic and international orders are Monday to Friday. Orders placed on Saturday and Sunday will be dispatched on Monday. ) ***

UK Delivery:

  • Standard Delivery: Enjoy free standard delivery on orders over £25. For orders under £25, a £2.99 shipping fee applies. Orders arrive within 2-3 working days after processing (1-2 business days).

  • Next-Day Delivery: Need it fast? Opt for next-day delivery at £3.99. Available for any order size when placed before 1 pm, Monday to Friday. Free next-day delivery on orders over £64.

 

European Delivery:

 

- **Tracked Delivery:** £9.99

- **Tracked and Signed Delivery:** £14.99

- **Complimentary Tracked Delivery on Orders Over £120 and Tracked & Signed on over £200**

USA & Canada:

Please see the rate at the checkout.

 

Tracking Your Order:

 

- Once dispatched, you'll receive an email with a tracking number, enabling you to follow your order's journey and receive timely delivery updates.

 

Damaged or Defective Items:

 

- Encountered an issue? If your item arrives damaged or defective, contact us immediately at support@eqk9store.com. We're dedicated to resolving such matters swiftly.

RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

 

Your Satisfaction is Our Priority at EQ K9 Store

 

Return Guidelines:

 

- Standard Returns: You can return items within 14 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as when received.

 

- Damaged During Shipping: If your item suffers damage in transit, please inform us within 48 hours of receipt for appropriate resolution.

 

- Defective Items: Encounter a defect? Reach out to us within 14 days of receiving your item for a replacement or refund.

 

- Exclusions - Damage Due to Chewing: Please note, items damaged due to chewing, especially when used contrary to our recommendations, are not eligible for return.

 

- Statutory Rights Unaffected: This policy respects and does not affect your statutory rights under the Consumer Rights Act, including your right to return faulty goods.

 

Exchange Procedure:

 

- Looking for a different item? Exchange requests can be made within 14 days of receipt. Eligibility is subject to the item being unused, in its original packaging, and in the same condition as received.

 

Customer Support:

 

- Questions or need assistance? Our customer service team is here to help. Email us at support@eqk9store.com for any queries or concerns related to shipping, returns, or exchanges.

- Return Address:

 

EQ K9 Store 

5 Welham Manor 

North Mymms, Hertfordshire 

AL9 7EL 

United Kingdom

 

- Return Shipping Costs:

 

- The cost of return is the responsibility of the customer. We encourage customers to use tracked services to ensure the product reaches us safely. However, if the product is faulty or defective, we accept responsibility for the return costs and provide return labels in such cases.

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